SHORT-TERM LINE LEVEL SKILL CERTIFICATION




These skills training courses improve the performance of employees working in the Front Office, Housekeeping and Food & Beverage departments and provide the required knowledge and skills to those who are seeking employment in these areas.


Certified Breakfast Attendant (CBA®)



As more and more lodging properties offer breakfast to get their guests’ day to a great start, the importance of breakfast attendants cannot be overlooked. These employees provide food, beverages, and a warm welcome to the guests.


Those who prove that they are skilled at all the tasks they must perform will receive an AHLEI Certificate of Completion and the CBA® designation.



Certified Restaurant Server (CRS®)



When it comes to an outstanding dining experience, guests rely on restaurant servers. They are the ones who make them feel welcome, explain the menu, serve food, and provide all-around great service from the time guests arrive until they are ready to leave. At the end of this course you will have the high level of professionalism needed to succeed and to bring outstanding service to every guest. Those who prove that they are skilled at all the tasks they must perform will receive an AHLEI Certificate of Completion and the CRS® designation.



Controlling Alcohol Risks Effectively (CARE®)



The course Controlling Alcohol Risks Effectively provides servers with the proper knowledge of how to serve alcohol responsibly. Those who prove that they are skilled at all the tasks they must perform will receive the CARE Training Verification Card and CRS® designation.



Certified Front Desk Representative (CFDR®)



Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property. They learn how to meet and even exceed the needs of all guests staying at the hotel, and to provide the necessary services to ensure customer satisfaction. Those who prove that they are skilled at all the tasks they must perform will receive an AHLEI Certificate of Completion and the CFDR® designation.



Certified Guest Service Professional (CGSP®)



Hospitality employees must have effective guest service skills in today's competitive market. In this course they learn how to engage and connect with their guest to go beyond the call of duty. Those who prove that they are skilled at all the tasks they must perform will receive an AHLEI Certificate of Completion and the CGSP® designation.



Certified Guestroom Attendant (CGA®)



Guestroom attendants bring the shine to each guestroom, the very reason why the guests return to your property. They are trained to maintain high standards of cleanliness in guestrooms and provide guests with the service they deserve. Attendants who prove that they are skilled in every cleaning task, greet guests warmly, and respond to their guestroom needs will receive an AHLEI Certificate of Completion and the CGA® designation.



Certified Maintenance Attendant (CMA®)



This course teaches maintenance workers a variety of responsibilities to ensure that the hotel maintenance standards are achieved, from carrying out repairs to cleaning up facilities. Those who prove that they are skilled at all the tasks they must perform will receive an AHLEI Certificate of Completion and the CMA® designation.